• Manual

    Learn how to set up and use
    VOOPOO products
  • FAQ

    Find a solution to the problem with your
    VOOPOO product
  • Warranty

    Ask for after-sales support

    • What product do you
      need to help with?

      • Gold Drag kit
      • MOJO kit
      • TOO kit
      • TOO
      • Alpha one
      • Drag Resin
      • Drag Carbon Fiber
      • Newbie

      Gold Drag kit

      DRAG Instruction Book【V1.0.0.1】
      Thank you for choosing voopoo!To make sure you can enjoy all the features of this product, before using this product, please carefully read the operation precautions mentioned in the product manual as well as the detailed function and operation instructions.
      DRAG Upgrade firmware
      Version:V1.0.0.1 Factory Fault VersionUpdate Date:2017/4/13
      Update:
      1. Increase voltage regulation mode (similar to mechanical mode).
      2. When you lock the Up and Down button, you'll also lock the Fire button.
      Explanation:
      1. Voltage adjustment mode is specially designed for advanced vapers.
      2. When you lock the Up and Down button, you'll also lock the Fire button.
      Configuration software (Windows)
      Version:V1.5.1.31Update Date:2018/7/12
      Update:
      1. Support the TOO.
      2. Fix the displacement appeared after temperature materials change its coefficient.
      Note:
      1. Compatible with all upgradable producst of VOOPOO.
      2. Vapers can upgrade the firmware and customize the specs to personal preference.

      MOJO kit

      MOJO Instruction Book【V1.0.0.1】
      Thank you for choosing voopoo!To make sure you can enjoy all the features of this product, before using this product, please carefully read the operation precautions mentioned in the product manual as well as the detailed function and operation instructions.
      MOJO Upgrade firmware
      Version:V1.0.0.1 Factory VersionUpdate Date:2018/1/25
      Version:V1.0.0.2Update Date:2018/4/9
      Configuration software (Windows)
      Version:V1.5.1.31Update Date:2018/7/12
      Update:
      1. Support the TOO.
      2. Fix the displacement appeared after temperature materials change its coefficient.
      Note:
      1. Compatible with all upgradable producst of VOOPOO.
      2. Vapers can upgrade the firmware and customize the specs to personal preference.

      TOO kit

      TOO kit Instruction Book【V1.0.0.1】
      Thank you for choosing voopoo!To make sure you can enjoy all the features of this product, before using this product, please carefully read the operation precautions mentioned in the product manual as well as the detailed function and operation instructions.
      TOO kit Upgrade firmware
      Version:V1.0.0.0 Factory VersionUpdate Date:2017/12/14
      Version:V1.0.0.2Update Date:2018/1/18
      Configuration software (Windows)
      Version:V1.5.1.31Update Date:2018/7/12
      Update:
      1. Support the TOO.
      2. Fix the displacement appeared after temperature materials change its coefficient.
      Note:
      1. Compatible with all upgradable producst of VOOPOO.
      2. Vapers can upgrade the firmware and customize the specs to personal preference.

      TOO

      TOO Instruction Book【V1.0.0.1】
      Thank you for choosing voopoo!To make sure you can enjoy all the features of this product, before using this product, please carefully read the operation precautions mentioned in the product manual as well as the detailed function and operation instructions.
      TOO Upgrade firmware
      Version:V1.0.0.0 Factory VersionUpdate Date:2017/12/14
      Version:V1.0.0.2Update Date:2018/1/18
      Configuration software (Windows)
      Version:V1.5.1.31Update Date:2018/7/12
      Update:
      1. Support the TOO.
      2. Fix the displacement appeared after temperature materials change its coefficient.
      Note:
      1. Compatible with all upgradable producst of VOOPOO.
      2. Vapers can upgrade the firmware and customize the specs to personal preference.

      Alpha one

      α-I Instruction Book【V1.0.0.1】
      Thank you for choosing voopoo!To make sure you can enjoy all the features of this product, before using this product, please carefully read the operation precautions mentioned in the product manual as well as the detailed function and operation instructions.
      α-I Upgrade firmware
      Version:V1.0.0.0 Factory VersionUpdate Date:2017/5/22
      Version:V1.0.0.1 Update Date:2017/9/7
      Configuration software (Windows)
      Version:V1.5.1.31Update Date:2018/7/12
      Update:
      1. Support the TOO.
      2. Fix the displacement appeared after temperature materials change its coefficient.
      Note:
      1. Compatible with all upgradable producst of VOOPOO.
      2. Vapers can upgrade the firmware and customize the specs to personal preference.

      Drag Resin

      DRAG Instruction Book【V1.0.0.1】
      Thank you for choosing voopoo!To make sure you can enjoy all the features of this product, before using this product, please carefully read the operation precautions mentioned in the product manual as well as the detailed function and operation instructions.
      DRAG Upgrade firmware
      Version:V1.0.0.1 Factory Fault VersionUpdate Date:2017/4/13
      Update:
      1. Increase voltage regulation mode (similar to mechanical mode).
      2. When you lock the Up and Down button, you'll also lock the Fire button.
      Explanation:
      1. Voltage adjustment mode is specially designed for advanced vapers.
      2. When you lock the Up and Down button, you'll also lock the Fire button.
      Configuration software (Windows)
      Version:V1.5.1.31Update Date:2018/7/12
      Update:
      1. Support the TOO.
      2. Fix the displacement appeared after temperature materials change its coefficient.
      Note:
      1. Compatible with all upgradable producst of VOOPOO.
      2. Vapers can upgrade the firmware and customize the specs to personal preference.

      Drag Carbon Fiber

      DRAG Instruction Book【V1.0.0.1】
      Thank you for choosing voopoo!To make sure you can enjoy all the features of this product, before using this product, please carefully read the operation precautions mentioned in the product manual as well as the detailed function and operation instructions.
      DRAG Upgrade firmware
      Version:V1.0.0.1 Factory Fault VersionUpdate Date:2017/4/13
      Update:
      1. Increase voltage regulation mode (similar to mechanical mode).
      2. When you lock the Up and Down button, you'll also lock the Fire button.
      Explanation:
      1. Voltage adjustment mode is specially designed for advanced vapers.
      2. When you lock the Up and Down button, you'll also lock the Fire button.
      Configuration software (Windows)
      Version:V1.5.1.31Update Date:2018/7/12
      Update:
      1. Support the TOO.
      2. Fix the displacement appeared after temperature materials change its coefficient.
      Note:
      1. Compatible with all upgradable producst of VOOPOO.
      2. Vapers can upgrade the firmware and customize the specs to personal preference.

      Newbie

      REX Instruction Book【V1.0.0.1】
      Thank you for choosing voopoo!To make sure you can enjoy all the features of this product, before using this product, please carefully read the operation precautions mentioned in the product manual as well as the detailed function and operation instructions.
      REX Upgrade firmware
      Version:V1.0.0.1 Factory VersionUpdate Date:2018/2/9
      Configuration software (Windows)
      Version:V1.5.1.31Update Date:2018/7/12
      Update:
      1. Support the TOO.
      2. Fix the displacement appeared after temperature materials change its coefficient.
      Note:
      1. Compatible with all upgradable producst of VOOPOO.
      2. Vapers can upgrade the firmware and customize the specs to personal preference.

      Authenticity query

    • Atomize can't be recognized by the MOD
      The MOD keeps asking "New coil (+)" or "Old coil (-)". It can't detect the atomizer due to the short circuit of your tank or your MOD.
      Suggestions & Solutions
      · Please use a pin to stick on the 510 connector to see if it can be fixed or not. If problem still remains please refer to next step.
      · Please try other tanks or coils with your MOD and try the same tank on other MODs to check if they could work fine, so as to confirm whether the problem is in the tank or the MOD.
      · If it is the MOD issue, please try to upgrade the firmware of the MOD.
      Coil burnt issue
      If your coil burnt out within a short time of using, follows might be the causes to the issue:
      · You didn't prime the coil before vaping.
      · The E-liquid you fill in is not enough.
      · Improper vaping settings of power.
      · You vape too frequently.
      Suggestions & Solutions
      · Please prime the coil with low wattage for the first several puffs.
      · Please fill the E-liquid over the minimum line of UFORCE.
      · While vaping, please make sure the power of the MOD is within the power range that the coil can support.
      · Please stands for 5 minutes to get the organic cotton completely saturated before vaping.
      Error on reading resistance
      Sometimes your MOD might not read the resistance correctly. The resistance may display a little high or low on the screeen. This issue may be caused by the following factors:
      · The resistance detection component might be broken.
      · The 510 connector might be loose.
      · The tank doesn't work fine.
      Suggestions & Solutions
      · Please use another tanks to work with the MOD and make sure the tank are working fine.
      · Please make sure the 510 connector are tight.
      Daily maintain your device as the following tips:
      ▲ TOO
      ▲ PANDA
      ▲ DRAG
    • Welcome to VOOPOO Support

      Warranty Period

      MOD
      Within 90 days from the date of purchase shown on your invoice, or from the date of production if no invoice for reference.
      Tank
      Atomizer/atomizer coil/Drip are consumable products what are not within the scope of warranty once it is depleted. If there is quality issue when receiving the goods, please return without filling oil.

      Disclaimer

      Artificial damage and problems caused by misuse are not covered by warranty.
      Coil is consumable what is not within the scope of warranty once it is depleted.
      Any hardware cracking, modification is at your own risk, it will void warranty.

      After-sales Support

      ◆ IPlease visit FAQ page for self-service to solve your problem quickly .
      ◆ If your problem not list in FAQ or it is not resolved after you operated as FAQ guidance, you have two choice to settle the problem: A. Please go to the shop where you bought it for a quick solution.
      B. Please download After-Sales Application Form to seek help from VOOPOO after-sales service team.

    Security Code

    validation

    We always focus on providing high quality products and service

    ◆ IPlease visit FAQ page for self-service to solve your problem quickly .
    ◆ If your problem not list in FAQ or it is not resolved after you operated as FAQ guidance, you have two choice to settle the problem: A. Please go to the shop where you bought it for a quick solution.
    B. Please Click Here to contact with our after-sales service team.

    After Sales Information

    NOTE: You'd better provide both Product serial number and Security code for quickly verification.If cannot, you must provide at least one of them.
    WARNING
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